Retururi și rambursări
Politica privind returnările și rambursările
Ultima actualizare: 24 iulie 2026
This policy explains your right to cancel an order, how to return goods, and how refunds are handled. It forms part of our Terms and Conditions and should be read together with our Shipping and Delivery Policy.
The full statutory withdrawal instructions and the model withdrawal form are set out on our pagina de retragere.
1. Dreptul dumneavoastră de a anula comanda
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the goods. If your order is delivered in several partial shipments, the period expires 14 days after the day on which you, or a third party other than the carrier named by you, take possession of the last item.
2. Excepție importantă — Suplimente alimentare sigilate
For reasons of health protection and hygiene, the right of withdrawal does not apply to the supply of sealed goods which are not suitable for return, if the seal has been removed after delivery.
This means that once the seal or the protective packaging of a food supplement has been opened, the product can no longer be returned under the 14-day right of withdrawal.
3. How to Withdraw and Return
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement before the 14-day period expires. You can do this by:
- Completând seria noastră formular de retragere online.
- Sending an email to support@vikingsupplements.eu împreună cu o declarație clară privind decizia dumneavoastră.
- Sending us a letter by post to the address given below.
You may use the model withdrawal form set out on our pagina de retragere, but this is not obligatory. Stating your order number and the items concerned helps us to process your request quickly. We will confirm receipt of your withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your statement before the withdrawal period has expired.
After you have notified us, please send the goods back without undue delay and in any event within 14 days of the day on which you notify us. The deadline is met if you send the goods back before the period of 14 days has expired.
Vă rugăm să trimiteți produsele returnate la adresa:
Dextrum Fulfillment, a.s.
Kirilovova 181
739 21 Paskov
Republica Cehă
Vă rugăm să menționați numărul comenzii împreună cu returul, pentru a vă putea procesa rambursarea fără întârziere.
4. Starea mărfurilor returnate
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In practical terms, you may examine the goods as you would in a shop. If the goods have been handled beyond this, we may deduct an amount corresponding to the diminished value from your refund.
5. Costurile de retur
Where you withdraw from the contract, you bear the direct cost of returning the goods.
We recommend that you use a shipping method with tracking, so that the return can be traced.
6. Rambursări
În cazul în care vă retrageți din contract, vă vom rambursa toate plățile primite de la dumneavoastră, inclusiv costurile de livrare, fără întârzieri nejustificate și, în orice caz, în termen de cel mult 14 zile de la data la care suntem informați cu privire la decizia dumneavoastră de retragere.
În cazul în care ați ales un tip de livrare diferit de cel mai ieftin tip de livrare standard oferit de noi, nu suntem obligați să vă rambursăm costurile suplimentare rezultate din această alegere.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
Putem amâna rambursarea până la primirea înapoi a mărfurilor sau până când ne veți furniza dovada că ați trimis mărfurile înapoi, oricare dintre aceste două momente survine mai devreme.
7. Produse defecte, deteriorate sau incorecte
If your goods are faulty, damaged on arrival, or not what you ordered, you are entitled to a remedy under the statutory rules on liability for defects.
The statutory liability period is two years from delivery of the goods. Your statutory rights as a consumer, including the mandatory consumer protection rules of the country in which you have your habitual residence, remain unaffected.
These statutory rights apply in addition to, and independently of, the 14-day right of withdrawal, and they are not affected by the sealed-goods exception described above.
8. Goods Excluded from the Right of Withdrawal
The following cannot be returned under the 14-day right of withdrawal:
- Sealed food supplements where the seal or the protective packaging has been removed after delivery.
Acest lucru nu afectează drepturile dumneavoastră legale în ceea ce privește produsele defecte sau incorecte.
9. Soluționarea litigiilor
We always aim to resolve any issue directly. Please contact us first at support@vikingsupplements.eu.
Nu suntem nici obligați, nici dispuși să participăm la procedurile de soluționare a litigiilor în fața unei comisii de arbitraj pentru consumatori.
Pentru întrebări legate de consumul transfrontalier în cadrul UE, consumatorii pot obține informații de la Rețeaua Centrelor Europene pentru Consumatori: ECC-Net.
Fosta platformă a UE pentru soluționarea online a litigiilor, cunoscută și sub denumirea de platforma ODR, a fost desființată de Comisia Europeană. Prin urmare, nu mai afișăm linkul către această platformă.
10. Datele noastre de contact
Need to Withdraw?
Utilizați formularul online de retragere
The fastest way to exercise your 14-day right of withdrawal is to complete our online form.
Formular de retragere deschis